Technical Support

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Here at Mellor we believe in offering a great technical support and advice service before, during and after purchasing from us ensuring that everything runs smoothly from start to finish. However, should you experience any issues or technical problems, or just have a question we are here to help you every step of the way.

The most efficient way to raise a query is to submit a ticket to our online support system.

No registration is necessary, simply fill in the form and click submit.

Simply click here to be taken to our online support system to begin.

We offer an SMS messaging support service for technical support/advice.

Just text: +44 (0)7943 114765.

We offer free technical support/advice over the phone. If the lines are busy you can leave a message, our system will log your call and a technician will always call you back.

Just call: +44 (0)1924 274774.

This service is available 9am to 5pm Monday to Fridays only.

We offer a free out of hours support service for all our customers who need urgent technical support/advice.

Just email: support@melloronline.co.uk.

Access to comprehensive repair and technical manuals via our download portal for all heater kits and controllers.

Click here to visit the Download Centre.

You can track your order online via your account.

Here you will find details of the courier company and any important updates/tracking information.

Click here to visit your account.

Here you can stay up to date with your orders/repairs, keep track of their progress and download your invoices.

Click here to visit your account.